Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
What information do we hold on you?
We may collect the following information:
contact information including email address
What we do with the information we gather
We may use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes with your consent:
to confirm identification when you contact us
to keep you informed of any special offers or promotions that we believe might be of particular interest to you
to communicate with you in the event that any products or services you have requested are unavailable
to administer/operate your accounts
for statistical analysis, including automated techniques
for record-keeping purposes
for market research
to track activity on our website
to improve and monitor our customer service to you
the prevention of crime and fraud
for any other purposes deemed necessary for business
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses or printers.
Cookies are small data files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third party cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook or Twitter. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information and your rights to access your personal information
We will never sell, distribute or lease your personal information to third parties. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR 2018.
You have a right to receive a copy of the personal data that we hold about you. To obtain a copy of the personal information we hold on you, please contact Felicity at Passion for Petals directly and ask for a Subject Access Request form.